Join Adele Cehrs, CEO of When and How Agency, crisis communications expert and author, as well as Chip Massey, former FBI hostage negotiator and special agent, for a 45-minute webinar on practical ways to keep your board and members calm regarding COVID-19.
This webinar will cover:

• Top questions to ask in times of crisis to ensure your board and members things are "being handled" from an author and Wall Street Journal Crisis of the Week contributor 
• How associations can de-escalate fears of the board, members, corporate partners, hotels and conference centers, using tips based crisis management on hostage negotiation techniques straight out of the FBI handbook 
• Who to have on the Crisis Response Team and who NOT to have on the team. 
• How often to communicate about the issue, depending on COVID-19's relevance to your association and members.
• Four specific ways to save corporate sponsors and trade show relationships without them losing confidence in your leadership or your association's staying power
• Three ways your members are going to react and the degree to which you should hold them accountable
• Basic tenants for adding tension in a strategic way and maintaining control
• Rebuild trust and ensure next year's dues, revenue and events will have minimal impact based on your decisions around COVID-19